Whether you are setting up your first connection or have a question about a specific answer, our team responds fast.
How to reach us
Most questions are answered by the docs or chat widget. If you need a human, the form gets you one.
The fastest way for connection issues, unexpected answers, or anything blocking you right now.
Usually under 10 minutes
Open live chat ->For billing questions, account issues, or anything that needs a longer explanation. We reply to every email.
Within 4 hours on business days
Send an emailStep-by-step guides for connecting platforms, understanding answers, and managing your account settings.
Self-serve, instant
Browse help docs ->Help yourself first
These answer most questions we receive.
How to connect Shopify, Amazon, Meta Ads, Google Ads, Klaviyo, and WooCommerce. What permissions we need and why.
Tips for phrasing questions to get the most useful answers. How to specify time periods, platforms, and products.
How often data updates, what to do if numbers look outdated, and how to force a manual refresh.
How the free plan works, what's included in Growth, and how to upgrade, downgrade, or cancel.
How to invite team members, set permissions, and share answers with your VA or business partner.
How to export to CSV or PDF, share links to specific responses, and use AskHippo data in your reporting.
Send a message
Include as much detail as possible so we can help faster.
We respond to every message, usually within 4 hours on business days.
Live chat: Mon-Fri, 9am-6pm GMT
Email: Mon-Fri, replies within 4 hours
Weekend: email monitored for urgent issues
Connect: platform failing
Billing: upgrade/refund/invoice
Account : password reset/team access
Urgent: support@bluehippo.io
General: info@bluehippo.io
Ask your first question in under 2 minutes.